Refund policy

• We do not accept returns or exchanges for change of mind, personal preference, incorrect selection, or incorrect measurements provided by the customer.
• If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.
• To report an issue, please provide your order number, clear photos, and videos of the product and packaging.
• We strongly recommend making an unboxing video when receiving your order. This may be required to verify damage during delivery.
• If the issue is confirmed to be our responsibility, we will provide a replacement or another suitable resolution.
• Customized, personalized, and made-to-order products cannot be returned or exchanged due to change of mind or personal preference.
• For wall murals/wallpapers, returns are not accepted due to incorrect measurements, wrong size/design selection, or change of mind.
• Minor color differences caused by screen settings, lighting, or device displays do not qualify for a return or refund.
• Do not send any product back without contacting us and receiving approval first.
• If a refund is approved, it will be processed through a suitable payment method after the claim has been reviewed.
• Orders can only be cancelled before processing/production or dispatch. Customized orders may not be cancelled once production has started.
• If a parcel is refused or remains uncollected, any applicable shipping or return-to-origin charges may be deducted from an approved refund.
• By placing an order with us, you acknowledge and agree to this Return & Refund Policy.